Shipping policy

Last Updated: June 2026

At Mala Elements, most orders are packed with care from our Bali fulfillment location Indonesia.

Order Processing

Orders are typically dispatched within 1–3 business days of purchase.

If your order includes a custom-made, resized or special-order item, processing times may be longer. We will contact you if additional time is required.

Domestic Shipping (Indonesia)

We offer shipping throughout Indonesia using trusted courier services.

Delivery times vary depending on your location but are generally between 1–7 business days after dispatch.

International Shipping

We ship worldwide.

Delivery times vary by destination and customs processing but are typically:

  • Australia: 5–10 business days
  • New Zealand: 5–12 business days
  • United States & Canada: 7–15 business days
  • Europe & United Kingdom: 7–15 business days
  • Rest of World: 7–20 business days

Please note that delivery estimates are provided as a guide only and may vary.

Customs Duties & Taxes

International orders may be subject to customs duties, taxes or import charges imposed by your country.

Any such charges are the responsibility of the customer and are not included in our product or shipping prices.

Tracking

Tracking information will be provided once your order has been dispatched where available.

Delivery Delays

While we do our best to ensure prompt delivery, we cannot guarantee delivery times and are not responsible for delays caused by shipping carriers, customs processing, weather events or other circumstances outside our control.

Incorrect Shipping Information

Please ensure your shipping details are entered correctly at checkout.

Mala Elements cannot be held responsible for delays or non-delivery resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Parcels

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible at info@malaelements.com and we will work with the shipping provider to assist where possible.

Contact Us

If you have any questions regarding shipping, please contact us at:

Mala Elements
Email: info@malaelements.com