Citrine Fine Round Silver Rings

DELIVERY TIMES

Your package is dispatched from a Postal office in Bali from there it is handled by the International delivery partner which is usually DHL. 

International delivery times may be as quick as 5 days up to 10 days. 

We will let you know as soon as your package has been dispatched together with tracking information

SHIPPING RATES

Our shipping rates are flat charges based on the value of your order.  Free shipping within Indonesia.  International shipping rates average between AUD $25 to $39

Spend more than AUD $295 in one order the shipping is on us.

RETURNS

Our customer satisfaction is at the core of all we do.  We will pull out all stops to ensure you are a raving fan of our jewellery. 

Please be sure to read through our product care information before you receive your delivery.

If our jewellery in anyway does meet up to your expectations through any fault of ours during the creation or delivery process, we will be more than happy to discuss repairs, exchange or return options.

Please get in touch with us within 7 days of receiving your jewellery, with relevant photos.  We will require you to return the items to either our QLD Australia HQ or back to here in Bali. 

You will need to cover the postage costs back to us.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

GOVERNMENT TAX, VAT, CUSTOMS DUTIES

You may be charged a government customs duty on arrival.  These charges are decided solely by the local government in your country.  We are not aware of what these charges will be, if any at all.  They are completely separate to shipping charges as the fee you pay us for shipping goes directly to the courier company.  For our Australian customers, our understanding is that if you're order is under $900 you will not be charged GST 

Every Mala Elements piece is handcrafted using natural gemstones, pearls, precious metals and traditional craftsmanship. With a little care and attention, your jewellery can be worn, loved and treasured for many years to come.

The best care method will depend on the materials used in your jewellery. Our Jewellery Care Guide covers natural gemstones, pearls, sterling silver, gold vermeil, solid gold and wood beads, with practical advice to help keep your jewellery looking beautiful for years to come.

For detailed care instructions, please visit our Jewellery Care Guide.

Where is Mala Elements jewellery made?

All Mala Elements jewellery is handcrafted in Bali, Indonesia by skilled local artisans. Founded in 2020 during the COVID-19 pandemic, the business was created to help support local employment while celebrating the enduring skills of traditional Balinese jewellery makers.

Who makes Mala Elements jewellery?

Many of our beaded necklaces and bracelets are made in-house by the women who work in our Seminyak store. Our team is involved in every stage of the process, from selecting gemstones and pearls through to designing, stringing and finishing each piece by hand.

Over the years, their skills have been refined through thousands of hours of hands-on experience and they are now highly skilled in stone and pearl stringing, traditional mala knotting, and fine beaded jewellery making.

Are your gemstones, pearls, silver and gold genuine?

Yes. We use genuine gemstones, natural stone beads, Freshwater Pearls, South Sea Pearls, Sterling Silver and Gold Vermeil and solid Gold throughout our collections

All of our silver jewellery is crafted from genuine .925 Sterling Silver and we stand behind the quality and authenticity of our materials. Since 2020, we have worked closely with some of Bali's most trusted and experienced silversmiths and goldsmiths to create our jewellery.

We are a small-batch business and many of our pieces are one-of-a-kind or produced in limited quantities. Our solid gold jewellery is primarily handcrafted in 14ct gold, with selected designs also available in 9ct gold.

Our Gold Vermeil jewellery features a thick 2 micron layer of 18ct gold over Sterling Silver, offering a beautiful and durable alternative to solid gold while maintaining the use of precious metals throughout the piece.

We are committed to transparency and provide detailed material information on our product pages.

All South Sea Pearl jewellery is supplied with a Certificate of Authenticity, and if you have any questions about a particular piece, our team is always happy to provide additional information about the materials used and how it was made.

Are your gemstones natural?

Yes. We use natural gemstones and stone beads throughout our collections. We do not offer lab grown or synthetic gemstones. As gemstones are natural materials, variations in colour, pattern and inclusions are to be expected and are part of what makes each piece unique.

Will my jewellery look exactly like the photographs?

Because we work with natural gemstones, pearls and other natural materials, every piece is unique. While we strive to accurately represent our jewellery, slight variations in colour, pattern, shape and size should be expected and are part of what makes handcrafted jewellery so special.

Many of our one of a kind pieces are exactly as photographed. This will highlighted in the product description.

Can I customise my jewellery?

Yes, absolutely. Because our jewellery is handmade in Bali, customisations to many of our existing designs are possible. We also create bespoke jewellery, including gemstone jewellery, pearl jewellery, necklaces, bracelets, rings and meaningful one-of-a-kind pieces.

Whether you're looking to personalise an existing design, create a special gift or bring a completely new idea to life, our team is happy to discuss the possibilities with you.
You can contact us via WhatsApp or our website contact form

South Sea Pearls vs Freshwater Pearls What is the difference?

South Sea Pearls and Freshwater Pearls are both genuine cultured pearls, however South Sea Pearls are generally rarer and more valuable. Cultivated in the warm waters of Indonesia, Australia and the Philippines, South Sea Pearls are prized for their exceptional luster, luxurious appearance and beautifully round shapes.

One of the key differences is how they are produced. A South Sea oyster typically produces just one pearl at a time and the cultivation process can take several years. Freshwater pearl mussels can produce multiple pearls at once and generally have a much shorter cultivation period. This difference in rarity and production contributes significantly to the value of South Sea Pearls.

What are Mala Beads?

Traditionally used for meditation and prayer, Mala beads are necklaces made from 108 beads and have been used for centuries in Hinduism, Buddhism and Yoga. Today, many people wear malas for their beauty and connection to natural materials.

Why do Mala beads have 108 beads?

The number 108 holds special significance in several Eastern traditions. Traditionally, 108 beads are used to count mantras, prayers or breaths during meditation.

Do I need to meditate to wear a mala?

Not at all. While malas have traditionally been used for meditation and prayer, many people wear them because they are drawn to their earthy colours, the way they feel, their meaning and relaxed bohemian style.

Can I customise a Mala necklace?

Yes. As all of our malas are handcrafted in Bali, adjustments to length, stone type, tassels and bead numbers are all totally possible.

Want to learn more about the history and significance of Mala beads? Read our article: The Story & Spirit of Mala Beads



BALI STORE AND LOCAL SERVICES

What are your store hours & where are you located?

We are open 9am till 9pm everyday you can find our store location on Google Maps

Can we shop from your website and you deliver to our hotel or villa in Bali?

Yes in many cases we organise same day delivery to your hotel or villa accommodation.

Do you offer free shipping within Indonesia?

Yes we offer free shipping within Indonesia on all orders over 500k

Do you offer jewellery repairs & restringing of jewellery that wasn’t purchased from Mala Elements?

Yes, in most cases we do. Whether it's a broken bracelet, a necklace that needs restringing or a treasured piece that needs some attention, our team may be able to help.

Precious metal repairs will require a minimum 10 to 14 day turn around time, whereas beaded repairs and restringing can be done within days.

Simply bring your jewellery into our Seminyak store and speak with one of our team members. Once we have seen the piece, we'll be able to advise whether a repair is possible and provide a quote for you.

Can I order direct with you if I live in Indonesia?

Absolutely. We welcome local customers to shop directly from our Seminyak boutique via WhatsApp.

If you are based in Bali or Indonesia, we recommend contacting our team for local pricing and payment options via local bank transfer. As our website is primarily designed for international customers, prices are displayed in foreign currencies and can fluctuate with exchange rate movements.

If you're unsure of the best way to purchase, simply contact our team and we'll be happy to help.

Do you offer jewellery cleaning and maintenance?

Yes. We are happy to inspect and clean many types of jewellery, including pieces that were not purchased from Mala Elements.

Complimentary sterling silver cleaning is available for Mala Elements customers, and our team can also advise on the care, maintenance and restoration of many other jewellery pieces. Simply bring your pieces into our Seminyak store and we'll be happy to assist.

Do you offer jewellery making workshops?

Yes. We offer beaded bracelet-making workshops in our Seminyak store where guests can create their own unique piece using natural stone beads, pearls and woods.

Visit our Workshops page or contact us for availability.

SHOPPING WITH CONFIDENCE

Where can I read reviews about Mala Elements?

While we don't currently publish product reviews on our website, we invite you to read the hundreds of reviews shared by our customers on our Google Business Listing

These reviews reflect the experiences of customers who have visited our Seminyak store, purchased online, attended workshops or commissioned custom jewellery.

Are payments on your website secure?

Yes. Our website is powered by Shopify, one of the world's leading ecommerce platforms, and all payments are processed through secure, encrypted payment gateways.

We accept a range of trusted payment methods including Visa, Mastercard, PayPal, Apple Pay, Google Pay and Shop Pay. Eligible customers can also choose PayPal Pay in 4 where available.

OTHER QUESTIONS:

Do you offer wholesale?

Yes. Mala Elements jewellery is currently stocked by a select number of retailers, resorts and boutique businesses both within Australia and internationally.

If you feel your business is a good fit for the Mala Elements brand, we'd be delighted to hear from you. Please contact us with details about your store or business and our team will be in touch.

What is your shipping & returns policy?

For details on our shipping & returns policy please visit this page

How do I care for my jewellery?

For details on how to care for your jewellery please visit this page