SHIPPING & TAXES

DELIVERY TIMES

Your package is dispatched from a Postal office in Bali from there it is handled by the International delivery partner which is usually DHL.

International delivery times may be as quick as 5 days up to 10 days.

We will let you know as soon as your package has been dispatched together with tracking information.

SHIPPING RATES

Our shipping rates are flat charges based on the value of your order. Free shipping within Indonesia. International shipping rates average between AUD $25 to $39

Spend more than AUD $295 in one order the shipping is on us.

RETURNS

Our customer satisfaction is at the core of all we do. We will pull out all stops to ensure you are a raving fan of our jewellery. Please be sure to read through our product care information before you receive your delivery.

If our jewellery in anyway does meet up to your expectations through any fault of ours during the creation or delivery process, we will be more than happy to discuss repairs, exchange or return options.

Please get in touch with us within 7 days of receiving your jewellery, with relevant photos. We will require you to return the items to either our QLD Australia HQ or back to here in Bali. You will need to cover the postage costs back to us.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

GOVERNMENT TAX, VAT, CUSTOMS DUTIES

You may be charged a government customs duty on arrival. These charges are decided solely by the local government in your country. We are not aware of what these charges will be, if any at all. They are completely separate to shipping charges as the fee you pay us for shipping goes directly to the courier company. For our Australian customers, our understanding is that if you're order is under $900 you will not be charged GST

Last Updated: June 2026

At Mala Elements, most orders are packed with care from our Bali fulfillment location Indonesia.

Order Processing

Orders are typically dispatched within 3–3 business days of purchase.

If your order includes a custom-made, resized or special-order item, processing times may be longer. We will contact you if additional time is required.

Domestic Shipping (Indonesia)

We offer shipping throughout Indonesia using trusted courier services.

Delivery times vary depending on your location but are generally between 3–4 business days after dispatch.

Shipping Advantage: We offer both EXPRESS INTERNATIONAL Shipping and STANDARD INTERNATIONAL Shipping options. During checkout, our store will calculate the shipping fees and estimated delivery time based on your shipping address. You will see the delivery fees and time displayed on the checkout page.

International Shipping

We ship worldwide.

Delivery times vary by destination and customs processing but are typically:

Australia: 5–21 business days
New Zealand: 5–21 business days
United States & Canada: 7–15 business days
Europe & United Kingdom: 7–15 business days
Rest of World: 7–20 business days

Please note that delivery estimates are provided as a guide only and may vary.

Customs Duties & Taxes

International orders may be subject to customs duties, taxes or import charges imposed by your country.

Any such charges are the responsibility of the customer and are not included in our product or shipping prices.

Tracking

Tracking information will be provided once your order has been dispatched where available.

Delivery Delays

While we do our best to ensure prompt delivery, we cannot guarantee delivery times and are not responsible for delays caused by shipping carriers, customs processing, weather events or other circumstances outside our control.

Incorrect Shipping Information

Please ensure your shipping details are entered correctly at checkout.

Mala Elements cannot be held responsible for delays or non-delivery resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Parcels

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible at info@malaelements.com and we will work with the shipping provider to assist where possible.

Contact Us

If you have any questions regarding shipping, please contact us at:

Mala Elements

Email: info@malaelements.com

Phone: 6281239684494 English
+6282144625122 Indonesian

Australia Address: P.O. Box 3409, Robina Town Centre QLD 4230, Australia.

Indonesia Address: Jl. Drupadi No 4, Seminyak, Kuta, Kabupaten Badung, Bali 80361.

SHIPPING & RETURNS